Interviewed: August 12, 2014
Video: 41 minutes 57 seconds
Full Interview
Discussion:
Discovery
Solution
Results
Engagement
Click any topic of interest to proceed to that segment of the interview
Engagement
Deliverable dates for each action item?
Did they meet those deliverable dates?
Human answers vs voicemail
Remembering personal information
Remembering and acting on customizations?
Responsive
Organized
Did they provide with a list of actions items?Deliverable dates for each action item?
Did they meet those deliverable dates?
Caring
Immediate recognition when calling?Human answers vs voicemail
Remembering personal information
Remembering and acting on customizations?
Results
How many did you get
Was there an immediate ROI
Returning Clients
What triggered the Comeback
Total cost higher than you anticipated?
Cost-saving or budget-friendly alternatives
Were statistics provided detailing the source(s) of your traffic? (email shares, landing pages, etc.)
Success
New Business
New ClientsHow many did you get
Was there an immediate ROI
Returning Clients
What triggered the Comeback
> Repeat of past sales
> Add-ons
> Purchase something different
> Add-ons
> Purchase something different
Cost
Unexpected chargesTotal cost higher than you anticipated?
Cost-saving or budget-friendly alternatives
Traffic
Do you have figures demonstrating an increase?Were statistics provided detailing the source(s) of your traffic? (email shares, landing pages, etc.)
Solution
Staying Connected
Converting current Prospects to Customers
Segmenting Campaigns
Strategies
Developing New LeadsStaying Connected
Converting current Prospects to Customers
Segmenting Campaigns
Construction
Discovery
Selection
Contact
How did you make contact
They called you
Referral
Prospecting
Referral
Prospecting
You called them
Recommendation
Searching
Social Media
Recommendation
Searching
Social Media
Deciding Factors
Track Record
Attitude