Interviewed: August 12, 2014
Video: 2 minutes 7 seconds
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Never an issue with meeting schedules. The only issue is if Adriano gets caught up in fighting other fires, and doesn’t get the materials to them in a timely manner. The schedule is relaxed enough that sending it out the next week is not an issue. eXtra Contact seemed well versed as far as the best day-of-week or time-of-day to send the newsletter.Timing – Meeting schedules. Now, this isn’t a tough schedule, it’s once every two months. Any issues with schedules, anything going out late, maybe developing the campaign for you after submitting the information, getting graphics, whatever it is, getting back to you, are they on top of their schedules?
Adriano
No, I’ve never had a problem in that area. If anything has ever gone out late, it was my fault. I didn’t get them the information in a timely way, and they said, let’s not worry about this Tuesday, let’s just send it out next Tuesday. It’s a fairly relaxed sort of schedule that I run. They would prefer that I send it out every first Tuesday of every second month, at a certain time that they think is the best time to send it out, or Thursday or Wednesday, or whatever the date, but I’ve never had a problem with their response level.
My Review Help
OK, so they are very proactive, it sounds like in suggesting correct times to send it. They have some knowledge in that area, as far as when the email should go out, what time of the day, what day of the week and they are very proactive as far as recommending those types of things to you?
Adriano
That’s right.. It you intuitively think about it, even for yourself, if you came into the office after a weekend and Monday morning my newsletter was sitting in your inbox, you would probably have a lower rate of open or reading percentage than if it went, I believe it’s like Wednesday about 10AM or something like that because most people are deleting junk mail on Monday morning, maybe there is a more pressing issue that somebody is looking at, or being asked to look at, so it only makes sense that wouldn’t send it out Sunday night or first thing Monday morning because you want guys to actually take the time to read it. But that’s the knowledge that eXtra Contact has. That’s the stuff that they help me out with.