Interviewed: August 12, 2014
Video: 1 minute 30 seconds
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Quick turnaround at all times. Not really issues, but considering deadlines, etc. as issues, they were great.OK, great! Resolving issues – didn’t sound like you have a whole lot of issues that you have had to deal with, but anything you have had, what was the turnaround that you would say as far as resolving and I realize as I say this that some of these may take longer turnaround than some issues, but do you feel like the proper amount of time was spent in turnaround, your different issues?
Adriano
Yeah, it’s very clear what the timeline is going to be. I mean, most of the time, they’re working on a deadline that they have set, so they say OK, we need to get this out by Tuesday at 10 AM, and so if I send them the information on Thursday afternoon, or Friday afternoon, it’s either sent back to me on the weekend or first thing Monday morning. Once you’ve got all of the information to them, the turnaround is 2 to 3 days, it’s that quick. Now if you send it to them a month in advance, sure, it’s not a priority for them, they will get to it probably in about 2 weeks time, and that’s reasonable, because your newsletter isn’t going out for another two weeks, so I have plenty of time. Now, I’m sure if I asked them, and said Hey, I sent this to you a month early, but I want to get this resolved by the end of the week, they’ll do it, it’s not a problem. Turnaround time is a couple of days, response time is a phone call back and forth it’s quite easy to do business with them