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Home / Published Stories / Email Marketing / Story Page / Adriano M Customer Story – Phone Calls Facet

Adriano M Customer Story – Phone Calls Facet

Interviewed: August 12, 2014
Video: 0 minutes 44 seconds

Engagement
Responsive
Phone Calls

Segment:
Section:
Facet:

Discussion:

Adequate responses to your questions
Common language or technospeak

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  • Key Findings
  • Transcript

  • Always gets a person, multiple ways to reach them, quick to return a voicemail.

  • My Review Help

    OK, great! We talked about returning phone calls. Basically, from what you said, it sounds like they are real quick returning phone calls , you are not waiting for them, you are not having to make multiple calls, wondering where they are at. None of those types of issues, it sounds like

    Adriano

    No, you don’t phone them, and Hey, Dave’s on vacation for two weeks, or Dave’s in a meeting every time you phone. It’s nothing like that. You pick up the phone, you’ve got their home number, their cell number, their office number, you just basically pick up the phone, call them, and you either reach them right away, or you leave them a message, and they get back to you in a couple of hours at the most.

 

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