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Home / Published Stories / Email Marketing / Story Page / Adriano M Customer Story – Email Facet

Adriano M Customer Story – Email Facet

Interviewed: August 12, 2014
Video: 0 minutes 34 seconds

Engagement
Responsive
Email

Segment:
Section:
Facet:

Discussion:

Multiple emails required to receive a reply
Quick response to returning emails
Did you receive clear answers?

PLAYER NOTE:If you are on a mobile device, you will need to click play after you’ve clicked a video marker link.

  • Key Findings
  • Transcript

  • The response is even quicker, with valuable information about the request, what the current progress is, scheduled delivery date, etc.

  • My Review Help

    OK, great! Emails – it’s kind of the same thing. Did they get back to you quickly, or they sit in their inbox for a day or two

    Adriano

    Emails are even quicker than a phone call, I would say, because it just pops right up on their screen, and they will send an email to say that they received it, Hey, thanks for sending this through, we received it, we’ll get on it, this is when we are planning on sending it out, if you have any problems with that, so they are completely professional on that side, and there are no issues with responsiveness

 

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