Interviewed: August 12, 2014
Video: 1 minute 31 seconds
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There are only two costs. One is a yearly fee that covers the cost of creating the newsletter and sending it. The other is a monthly charge that covers ongoing maintenance of the list (mainly consists of deleting contacts that have unsubscribed). Neither of these costs have risen, or had any un-anticipated charges. eXtra Contact did provide some price relief due to the fact that they were working with bi-monthly newsletters, rather than the usual monthly emails.Cost – any type of unexpected charges, or did the price go up that you did not expect? If so, did they give you any type of cost-saving alternatives or some way to help your budget?
Adriano
I don’t know if you want to get into actual numbers, but there are only two costs. One cost is the yearly fee for the bi-monthly newsletter, and then there is the user mailbox management fee, which is a monthly fee. That’s to help manage your user list and update it, remove contacts that have opted out. So there is no area for surprise charges or over-charges or a bill you did not expect to see. I don’t think the price has even gone up over the last two or three years. I think they just invoice me for what they did the year prior. I don’t pay too much attention to that, but it seems that pricing is not an issue.
Where they did help me out with costs was because I am only sending it out every second month, obviously the cost comes down, versus sending it out every month. That’s where they were able to help me, and say we know what you are trying to do here, and we get it. And so what we would say is OK, this would be the cost to send it out every second month versus a true cost of twelve months a year.