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Adriano M Customer Story – Contact Facet

Interviewed: August 12, 2014
Video: 0 minutes 50 seconds

Discovery
Selection
Contact

Segment:
Section:
Facet:

Discussion:   How did you make contact?

You called them

A trusted acquaintance recommended them to you
You found them through a search (online or other)
Social Media

They called you

Someone referred you to them
Normal Cold-calling and Prospecting

PLAYER NOTE:If you are on a mobile device, you will need to click play after you’ve clicked a video marker link.


  • Adriano had personal knowledge of David from a previous employment, so he already knew who he was. When he felt the time was right, he contacted eXtra Contact.

  • My Review Help

    If we go back and talk about selection, who contacted who? Did they do some type of marketing to reach out to you, or did you talk to them originally?

    Adriano

    I knew of eXtra Contact for a few years, before I reached out to them and one the ways I knew them was I worked with the owner of eXtra Contact in a previous job, and I knew that when I joined the company that I am with now, it was something that I needed to approach my boss a few years into being with them – it wasn’t something I wanted to introduce right from day 1, so I needed to prove myself, and prove that this was a model that would work, and I reached out to eXtra Contact when I was ready.